Shipping policy

Last updated: 2 November 2026

Thank you for choosing Echo Nettoyage. This policy explains how we ship your order, the applicable charges and how delivery works after your purchase.

Processing and delivery

The estimated total processing and delivery time is 7 to 15 business days, excluding weekends and public holidays. Our products are shipped from our partner suppliers' warehouse.

Orders placed after noon, at the weekend or on a public holiday may start being processed on the next business day.

You will receive a confirmation email with tracking information as soon as your order ships, if the delivery method allows it.

Delivery methods and times

The available delivery methods are shown at checkout. The estimated total processing and delivery time is 7 to 15 business days, excluding weekends and public holidays.

Delivery charges

Standard delivery costs €4.99 for France and €7.99 for the other European Union countries we serve. It is free for orders of €25.00 or more.

Customs, taxes and other charges in the European Union

Orders shipped to European Union countries may be subject to VAT, customs duties, import taxes and carrier brokerage or handling fees. Where possible, applicable taxes, duties and import fees are calculated and shown at checkout before you confirm your order. If they are not collected at checkout, they may be payable before or on delivery and are borne by the customer, unless otherwise stated.

If checkout shows that duties and taxes are prepaid, your order will be shipped with these charges prepaid and no additional import fees should be requested on delivery. Otherwise, you may have to pay VAT, customs duties, import taxes, brokerage fees or carrier handling fees before or on delivery.

Import charges are determined by European Union customs authorities or the carrier. They may vary depending on the destination country, the product's classification and value, the country of origin and the delivery method. Customs formalities may also affect delivery times.

Order tracking

Once your order has shipped, we will send you a confirmation email with a tracking number and link, where available. Tracking information may take some time to update after you receive this email.

Destinations served

We currently deliver to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

International orders may be subject to customs duties, import taxes, fees and clearance delays. Applicable charges collected at checkout are shown before you confirm your purchase.

Address accuracy

Please check your delivery address at checkout. Contact us as soon as possible if a correction is needed.

Lost, damaged or delayed parcels

If your order is lost, damaged or delayed, contact us. We will help you with the carrier.

Order changes and cancellations

Want to change or cancel your order? Contact us as soon as possible. We may be able to accept changes before shipping, but we cannot change an order that is already in transit. Refunds for cancelled or delayed orders will be processed promptly to the original payment method, where possible.

Questions?

Contact our team at contact@nettoyage.shop.